Mobility Scooter Troubleshooting
Trouble Shooting Your Scooter
Here are some of the most common problems that keep your scooter from running.
Most scooters have a light that flashes and the scooter will beep to indicate a problem. Count the number of flashes or beeps to determine the problem.
Problem: Scooter power cuts off while using your scooter.
Solution: Check your breaker. It is a covered button that is in the front of the battery pack. Push it all the way in to reset the breaker. This may happen when going up a steep hill or in high grass. If you have a hill that you cannot get up with your scooter, you may need a more powerful model.
Problem: Scooter beeps or flashes once.
Solution: Batteries are very low. Charge batteries as soon as possible.
Problem: Scooter beeps or flashes twice.
Solution: Batteries are too low to operate your scooter. Charge batteries as soon as possible.
Problem: Scooter beeps or flashes 3 times.
Solution: Battery voltage is too high. This may happen if you turn on your scooter with the charger plugged in. Turn off your scooter. Disconnect your charger. Turn scooter back on. If you still have this problem, you may have a charger or battery problem. Call your service provider.
Problem: Scooter beeps or flashes 4 times.
Solution: Scooter has timed out. This happens when the scooter is left turned on but not used for several minutes. Turn off your scooter and turn back on.
Problem: Scooter beeps or flashes 5 times and will not go. Power meter is on.
Solution: You have turned on the scooter while in neutral. Turn off your scooter. Move the drive/neutral lever to the drive position. Turn scooter back on.
Problem: Scooter beeps or flashes 6 times and will not go. Power meter is on.
Solution: You are depressing the throttle when you turn the scooter on. Turn off your scooter. Make sure you are not pressing the throttle lever when you turn on your scooter. If you still have the problem, it is an indication that the throttle is not returning to the center position when released. Call your service provider.
Problem: Scooter beeps or flashes 7 or more times. Scooter will not run.
Solution: You have an electronics problem. Call your service provider.
Problem: Lights come on. No beeps. Scooter doesn't run.
Solution: You most likely have turned your scooter on with the charger connected. Turn off your scooter. Unplug the charger. Turn your scooter back on. If you still have the problem, call your service provider.
Problem: Scooter does not come on. No Power lights.
Solution: Make sure that your battery pack is seated securely on portable scooters. If you still have a problem, it is your batteries 90% of the time. Replace the batteries inside the pack.
Problem: Batteries will not last. You get less than a year on a set of batteries.
Solution: Scooter batteries need to be recharged after ANY use. Always recharge your scooter every day. The sooner you charge it after use, the longer your batteries will last. You can also get top line batteries from MK battery. You can replace the AGM type batteries with Gel batteries – which are the best. You will need a Gel charger to go with Gel batteries.
We provide service in the central Texas area. You can reach us at 512-476-0500 in Austin and 512-863-2929 in Georgetown. Here is a link to our service page.