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Return Policy

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You may return most new, unopened items for a full refund within 30 days of delivery. These items should be in their original packaging and have their serial number or UPC. Special order returns are at our discretion on a case by case basis. If you would like to make a return or exchange, you must contact us by phone or email and submit an RMA (Return Merchandise Authorization) number before returning your items. This RMA number is usually written on the bill of lading (issued by the mail carrier's shipping department) or somewhere on the packaging. If you cannot find your RMA, one may be obtained by contacting us by phone or email.

All returns will be subject to a 15% restocking fee. Remember, if you would like to return or exchange your item, you must contact us before sending it back. Items returned to us without notification will not be eligible for a refund or exchange.

Returns will not be accepted on items that are:

  • Opened or used
  • Missing their serial number or UPC
  • Special orders (returned at our discretion)
  • Returned more then 30 days after delivery
  • Returned without notification

Due to the size, weight and nature of some items, some items may only be available in our local Austin, TX or Georgetown, TX store, or may require an additional shipping charge. Contact us at 512-476-0500 or 512-317-2558 if you have any questions regarding the shipping and availability of a particular item.

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